TimesTen Support
Shipping info
How long does delivery take?
Orders are processed in 1-3 days.
UK standard delivery 3 - 5 working days. UK first class delivery 1-3 days.
International 5-10 working days depending on your location.
How much is shipping?
Shipping is calculated at checkout.
Members get free shipping on orders over £80.
You'll see the full price before confirming your order.
Returns & Exchanges
Can i return my order?
Yes - you've got 14 days from when it arrives to send it back, as long as it's unworn and in original condition.
Do you offer refunds or exchanges?
Customer satisfaction is our priority. We offer refunds or store credit. Exchanges depend on stock availability - drop us a message and we'll do what we can.
How do i start a return?
Email us at support@timestenmembers.com with your order number and reason for return
Order Issues
My item arrived damaged / I got the wrong size
We move with quality - but if something slips through, we'll fix it fast.
Email us with your order number and a photo, and we'll sort it out.
My order hasn't arrived
First, double-check your tracking email. If it's past the expected delivery time, contact us at support@timestenmembers.com
Contact Us
Got something else on your mind? Reach out directly at movement@timestenmembers.com or DM us on Instagram @timestenmembers
We aim to respond within 24-48 hours